UJ-M-009: Receive QR Ticket

Journey Overview

Attribute	Value
Journey ID	UJ-M-009
Actor	Registered event attendee
Goal	Obtain ticket with QR code for event check-in
Trigger	Event registration completed successfully
Outcome	Attendee has accessible ticket with QR code

Preconditions

• Member has successfully registered for event
• Payment completed (for paid events)
• Email address is verified

Journey Flow

flowchart TD
    A[Registration confirmed] --> B[System generates ticket]
    B --> C[QR code created]
    C --> D[Email sent to attendee]
    D --> E[Attendee receives email]
    E --> F{Access ticket how?}
    F -->|Email| G[Open email attachment]
    F -->|Portal| H[View in My Tickets]
    F -->|Wallet| I[Add to mobile wallet]
    G --> J[View/Print PDF ticket]
    H --> J
    I --> K[Ticket in Apple/Google Wallet]
    J --> L[Ready for event]
    K --> L

Ticket Generation

1. Registration Completion

   Upon successful registration:

   1. System creates ticket record in database
   2. Unique ticket ID generated (e.g., TKT-2024-XXXXX)
   3. QR code generated encoding ticket data
   4. Ticket linked to attendee and event
2. QR Code Generation

   QR code encodes:

   {
     "ticketId": "TKT-2024-12345",
     "eventId": "EVT-001",
     "attendeeId": "USR-789",
     "type": "member",
     "checksum": "abc123"
   }

   Security:

   • Data encrypted
   • Checksum prevents tampering
   • Single-use validation
   • Expiry after event ends
3. Email Delivery

   Confirmation email sent containing:

   Subject: Your Ticket for [Event Name]

   Body:

   • Event name and date
   • Venue/location details
   • Attendee name
   • Ticket type
   • QR code (inline image)
   • Important instructions
   • Add to Calendar links

   Attachments:

   • PDF ticket (printable)
   • Calendar invite (.ics)

Accessing Tickets

Via Email

Attendee can:

• View QR code directly in email
• Download PDF attachment
• Print PDF for paper ticket
• Forward to personal email

Via Member Portal

1. Navigate to My Tickets

   Member Portal → Events → My Tickets

2. View Ticket List

   Shows all tickets:

   • Upcoming events first
   • Past events (archived)
   • Ticket status indicator
3. View Individual Ticket

   Ticket detail shows:

   • Large QR code
   • Event details
   • Attendee name
   • Ticket type
   • Check-in status
   • Download options

Via Mobile Wallet

Ticket Display

Digital Ticket Layout

┌─────────────────────────────────────────┐
│         ANNUAL CONFERENCE 2025          │
│                                         │
│         ┌───────────────────┐           │
│         │                   │           │
│         │    [QR CODE]      │           │
│         │                   │           │
│         └───────────────────┘           │
│                                         │
│  Attendee: John Smith                   │
│  Ticket: Member Pass                    │
│  Order: #TKT-2024-12345                 │
│                                         │
│  📅 March 15, 2025 • 9:00 AM            │
│  📍 Convention Center, Sydney           │
│                                         │
│  ─────────────────────────────────────  │
│  Present this QR code at registration   │
└─────────────────────────────────────────┘

PDF Ticket

Print-friendly version includes:

• Full event details
• Map/directions
• Parking information
• Agenda summary
• Terms and conditions
• Organization branding

Resending Tickets

If email not received:

1. Check spam/junk folder
2. Request resend from portal
3. Contact support if issues persist

Resend triggers:

• "Resend Ticket" button in portal
• Automatic on email bounce detection
• Support-initiated resend

Multiple Tickets

For group registrations:

• Each attendee receives their own email
• Purchaser receives all tickets
• Portal shows all tickets under order
• Individual transfers available

Related Entities

• Event Ticket
• Event

Related Journeys

• UJ-M-008
• UJ-M-010
• UJ-M-011

Acceptance Criteria

Frontend

• My Tickets page listing all tickets
• Individual ticket view with large QR code
• Download PDF button
• Add to Apple Wallet button
• Add to Google Wallet button
• Resend ticket button
• Mobile-optimized QR display

Backend

• GET /api/member/tickets - List my tickets
• GET /api/member/tickets/{id} - Ticket details
• GET /api/member/tickets/{id}/qr - QR code image
• GET /api/member/tickets/{id}/pdf - PDF download
• POST /api/member/tickets/{id}/resend - Resend email
• GET /api/member/tickets/{id}/wallet - Wallet pass

Permissions

• Attendee can only access their own tickets
• Purchaser can see all tickets in their order

Business Rules

• QR codes unique per ticket
• QR valid only until event ends
• Wallet passes update on event changes
• Resend limited to prevent spam

Error Handling

• Email delivery failures logged
• Alternative delivery via SMS (optional)
• Support notification on repeated failures