Member PortalJourneys
UJ-M-008: Purchase Event Ticket
Member completes event registration and ticket purchase with payment
Journey Overview
| Attribute | Value |
|---|---|
| Journey ID | UJ-M-008 |
| Actor | Authenticated member |
| Goal | Register for an event and receive ticket(s) |
| Trigger | Member clicks "Register Now" on event details page |
| Outcome | Member has confirmed registration with ticket and QR code |
Preconditions
- Event exists and registration is open
- User is authenticated
- Event has available tickets
- For paid events: User can make payment
Journey Flow
flowchart TD
A[Click Register Now] --> B[Select ticket type]
B --> C[Select quantity]
C --> D{Multiple attendees?}
D -->|Yes| E[Enter attendee details]
D -->|No| F[Review order]
E --> F
F --> G{Has promo code?}
G -->|Yes| H[Apply promo code]
G -->|No| I[Proceed to payment]
H --> I
I --> J{Free event?}
J -->|Yes| K[Confirm registration]
J -->|No| L[Enter payment details]
L --> M[Process payment]
M --> N{Payment successful?}
N -->|Yes| O[Registration confirmed]
N -->|No| P[Handle payment error]
O --> Q[Receive tickets via email]
K --> Q
P --> LDetailed Steps
- Select Ticket Type
Member chooses from available ticket types:
Ticket Price Description Availability Early Bird $79 Limited time offer 5 left Member $99 Standard member rate Available Non-Member $149 Full price Available VIP $249 Includes dinner 10 left Displayed Information:
- Ticket name and price
- Description of what's included
- Availability count
- Member vs non-member indicator
- "Best Value" or "Popular" badges
- Select Quantity
Member selects number of tickets:
- Quantity selector (1-10 typically)
- Maximum per order limit enforced
- Running total displayed
- "Add another ticket type" option
Bulk/Group Discounts:
- Automatic discount applied for quantity thresholds
- "Buy 5+, save 10%" messaging
- Enter Attendee Details (Multi-Ticket)
For multiple tickets, capture attendee info:
Per Attendee:
Field Required Notes First Name Yes Last Name Yes Email Yes For ticket delivery Phone Configurable Dietary Requirements Configurable For catered events Accessibility Needs No Options:
- "Same as purchaser" checkbox for first attendee
- Copy details from previous attendee
- Import from contacts (if enabled)
- Apply Promo Code
Member enters promotional code:
Validation:
- Code exists and is active
- Code applies to selected event
- Code applies to selected ticket type(s)
- Usage limits not exceeded
Discount Display:
Subtotal: $198.00 Promo: SUMMER20 -$39.60 ───────────────────────────── New Total: $158.40Error Handling:
- Invalid code: "This code is not valid"
- Expired: "This code has expired"
- Used: "You've already used this code"
- Not applicable: "Code doesn't apply to this event"
- Review Order
Order summary before payment:
┌─────────────────────────────────────────────┐ │ Order Summary │ ├─────────────────────────────────────────────┤ │ Event: Annual Conference 2025 │ │ Date: March 15, 2025 • 9:00 AM │ │ Location: Convention Center │ ├─────────────────────────────────────────────┤ │ 2x Member Ticket $198.00 │ │ Promo Code (SUMMER20) -$39.60 │ ├─────────────────────────────────────────────┤ │ Subtotal $158.40 │ │ GST (10%) $15.84 │ ├─────────────────────────────────────────────┤ │ Total $174.24 │ └─────────────────────────────────────────────┘ Attendees: 1. John Smith (john@email.com) 2. Jane Doe (jane@email.com) ☑ I agree to the terms and conditions ☑ I agree to the event cancellation policy - Complete Payment
For Paid Events:
Stripe payment form:
- Credit/Debit card
- Apple Pay / Google Pay
- Saved payment methods
3D Secure authentication if required.
For Free Events:
- Skip payment step
- "Complete Registration" button
- Terms acceptance still required
- Registration Confirmed
Success page displayed:
- Confirmation number
- Event details summary
- QR code for check-in
- "Add to Calendar" buttons
- "Download Tickets" button
- "View My Tickets" link
Immediate Actions:
- Confirmation email sent to purchaser
- Individual tickets emailed to each attendee
- Calendar invite attached
- Receipt/invoice generated
Ticket Delivery
Each attendee receives:
Email Contents:
- Event name and details
- Their ticket with unique QR code
- Check-in instructions
- Venue/access information
- Add to calendar links
- PDF ticket attachment
QR Code Contains:
- Ticket ID (encrypted)
- Attendee name
- Ticket type
- Event reference
Special Scenarios
Waitlist Registration
If event is sold out:
- Member joins waitlist
- Provides contact info
- Notified if spot opens
- Limited time to complete purchase
Member-Only Events
- Only authenticated members can register
- Member validation at registration
- May have capacity limits per member
Early Bird Pricing
- Time-limited ticket type
- Countdown timer displayed
- Auto-switches to regular price when expired
Related Entities
Related Journeys
Acceptance Criteria
Frontend
- Ticket type selection with pricing
- Quantity selector with running total
- Attendee details form (multi-ticket)
- Promo code input with validation
- Order summary with itemized breakdown
- Terms acceptance checkboxes
- Stripe payment integration
- Success page with QR code
- PDF ticket download
- Mobile-responsive checkout
Backend
-
POST /api/events/{id}/register- Create registration -
POST /api/events/{id}/validate-promo- Validate code -
POST /api/payments/create-intent- Payment intent - Webhook:
payment_intent.succeeded - Email service: Send confirmation + tickets
Permissions
- Authenticated users can register
- Member-only events enforce membership
Business Rules
- Ticket availability decremented on registration
- Promo codes validated against limits
- Tax calculated based on location
- Group discounts auto-applied
- Free events skip payment
Error Handling
- Sold out during checkout → Error + waitlist offer
- Payment failed → Retry with preserved data
- Duplicate registration check