Member PortalJourneys
UJ-M-019: Download or Access Resource
Member downloads or views a resource from the library
Journey Overview
| Attribute | Value |
|---|---|
| Journey ID | UJ-M-019 |
| Actor | Member |
| Goal | Access and download a resource |
| Trigger | Member clicks on a resource they want |
| Outcome | Member has access to the resource content |
Preconditions
- Resource exists and is published
- Member meets access requirements
Journey Flow
flowchart TD
A[Click on resource] --> B[View resource details]
B --> C{Access level check}
C -->|Free| D[Download/View available]
C -->|Member required| E{Is member?}
C -->|Premium required| F{Has premium?}
C -->|Paid resource| G{Already purchased?}
E -->|Yes| D
E -->|No| H[Prompt to login/register]
F -->|Yes| D
F -->|No| I[Prompt to upgrade]
G -->|Yes| D
G -->|No| J[Purchase flow]
D --> K[Access resource]
J --> L{Payment success?}
L -->|Yes| K
L -->|No| M[Payment retry]Detailed Steps
- View Resource Details
Resource detail page shows:
┌─────────────────────────────────────────────────────────────┐ │ [Preview Image/Thumbnail] │ ├─────────────────────────────────────────────────────────────┤ │ │ │ 2025 Industry Trends Report │ │ ═══════════════════════════ │ │ │ │ 📄 PDF • 45 pages • 2.3 MB │ │ 📅 Published: March 1, 2025 │ │ 👤 Author: Research Team │ │ ⬇️ 1,234 downloads │ │ │ │ [Download PDF] [Preview] [Share] [Save] │ │ │ │ Description │ │ ─────────── │ │ Comprehensive analysis of industry trends for 2025... │ │ │ │ Topics Covered │ │ • Market Analysis │ │ • Technology Trends │ │ • Regulatory Updates │ │ │ │ Related Resources │ │ [Resource cards...] │ │ │ └─────────────────────────────────────────────────────────────┘ - Check Access Level
System determines access:
Resource Level Member Status Result Free Any Full access Member Not logged in Login prompt Member Logged in Full access Premium Basic member Upgrade prompt Premium Premium member Full access Paid Not purchased Purchase prompt Paid Purchased Full access - Access Resource (If Allowed)
For accessible resources:
Download:
- Click "Download" button
- File downloads to device
- Download count incremented
- Activity logged
View Online:
- Click "View" or "Preview"
- Opens in-browser viewer
- PDF viewer for documents
- Video player for videos
- Purchase Resource (If Paid)
For paid resources not yet purchased:
┌─────────────────────────────────────────────────────────────┐ │ Purchase Resource │ ├─────────────────────────────────────────────────────────────┤ │ │ │ 2025 Industry Trends Report │ │ │ │ Price: $29.00 │ │ Member Discount: -$5.00 │ │ ───────────────────── │ │ Total: $24.00 │ │ │ │ ✓ Lifetime access to this resource │ │ ✓ Future updates included │ │ ✓ Download in multiple formats │ │ │ │ [Purchase Now] │ │ │ └─────────────────────────────────────────────────────────────┘→ Standard payment flow via Stripe
- Gated Resource (Registration Required)
Some resources require registration/form completion:
┌─────────────────────────────────────────────────────────────┐ │ Download Resource │ ├─────────────────────────────────────────────────────────────┤ │ │ │ Complete the form below to access this resource: │ │ │ │ Name: [________________] │ │ Email: [________________] │ │ Company: [________________] │ │ Role: [________________] │ │ │ │ ☐ I agree to receive related communications │ │ │ │ [Download] │ │ │ └─────────────────────────────────────────────────────────────┘
Resource Viewing Options
Documents (PDF)
| Option | Description |
|---|---|
| Download | Save to device |
| Preview | In-browser PDF viewer |
| Direct print option |
Videos
| Option | Description |
|---|---|
| Stream | Watch in browser |
| Download | Save for offline (if allowed) |
| Captions | Closed captions toggle |
Templates
| Option | Description |
|---|---|
| Download Original | Excel, Word, etc. |
| Download PDF | View-only version |
| Open in App | Direct app launch |
Access Prompts
Login Required
┌─────────────────────────────────────┐
│ Member Access Required │
├─────────────────────────────────────┤
│ This resource is available to │
│ members only. │
│ │
│ [Login] [Register] │
└─────────────────────────────────────┘Premium Required
┌─────────────────────────────────────┐
│ Premium Resource │
├─────────────────────────────────────┤
│ This resource is included with │
│ Premium membership. │
│ │
│ [Upgrade to Premium] │
│ [View Membership Options] │
└─────────────────────────────────────┘Download Tracking
System tracks:
- Who downloaded
- When downloaded
- Download count
- Access method (download vs view)
Related Entities
Related Journeys
Acceptance Criteria
Frontend
- Resource detail page with preview
- Download button (file types)
- In-browser viewer (PDFs, videos)
- Access control prompts
- Purchase flow integration
- Gated content forms
- Loading states during download
- Mobile-friendly access
Backend
-
GET /api/resources/{id}- Resource details -
GET /api/resources/{id}/download- Download file -
POST /api/resources/{id}/access- Log access -
POST /api/resources/{id}/purchase- Purchase flow - Access control validation
Permissions
- Access levels enforced per resource
- Purchases verified before download
Business Rules
- Download count tracked
- Member discounts applied
- Purchased resources always accessible
- Gated resource data captured
Error Handling
- File not found handling
- Download failure retry
- Payment failure handling