Member PortalJourneys
UJ-M-014: Complete Course and Earn Certificate
Member completes all course requirements and receives certificate with CPD points
Journey Overview
| Attribute | Value |
|---|---|
| Journey ID | UJ-M-014 |
| Actor | Enrolled member |
| Goal | Complete course and earn certificate/CPD points |
| Trigger | Member begins or continues course learning |
| Outcome | Course completed, certificate issued, CPD points awarded |
Preconditions
- Member is enrolled in the course
- Course has completion requirements defined
- Member has not already completed the course
Journey Flow
flowchart TD
A[Access course] --> B[View curriculum]
B --> C[Start/Continue lesson]
C --> D[Consume content]
D --> E{Lesson complete?}
E -->|No| D
E -->|Yes| F[Mark lesson complete]
F --> G{Quiz required?}
G -->|Yes| H[Take quiz]
G -->|No| I[Progress updated]
H --> J{Pass quiz?}
J -->|Yes| I
J -->|No| K[Review and retry]
K --> H
I --> L{More lessons?}
L -->|Yes| C
L -->|No| M{All requirements met?}
M -->|Yes| N[Course completed]
M -->|No| O[Show remaining requirements]
N --> P[Certificate generated]
P --> Q[CPD points awarded]
Q --> R[Notification sent]Detailed Steps
- Access Course
Member opens course from:
- My Courses dashboard
- "Continue Learning" widget
- Course catalog (if enrolled)
- Email reminder link
Course Interface:
- Left sidebar: Curriculum navigation
- Main area: Lesson content
- Top bar: Progress indicator
- Right sidebar: Notes, bookmarks
- Navigate Curriculum
Course structure:
Module 1: Introduction ├── 1.1 Welcome (Video) ✅ ├── 1.2 Overview (Text) ✅ └── 1.3 Quiz ✅ Module 2: Core Concepts ├── 2.1 Fundamentals (Video) ⏳ In Progress ├── 2.2 Deep Dive (Text) 🔒 ├── 2.3 Case Study (PDF) 🔒 └── 2.4 Assessment 🔒 Module 3: Advanced Topics └── ... 🔒 Final Exam 🔒Legend:
- ✅ Completed
- ⏳ In Progress
- 🔒 Locked (complete prerequisites)
- ⚪ Available
- Complete Lessons
Different content types:
Video Lessons
- Video player with progress tracking
- Auto-mark complete when watched
- Configurable: Must watch X% to complete
- Playback speed options
- Closed captions (if available)
Text/Article
- Scrollable content
- Mark complete button at end
- Or auto-complete on scroll to bottom
- Time spent tracked
Interactive
- Interactive exercises
- Complete all interactions
- Immediate feedback
- Progress saved automatically
Downloadable
- PDF, documents, resources
- Download required for completion
- Or acknowledgment checkbox
- Take Quizzes/Assessments
Quiz experience:
Quiz Types:
- Module quizzes (per section)
- Practice quizzes (optional)
- Final exam (if required)
Question Types:
- Multiple choice
- Multiple select
- True/False
- Short answer
- Matching
Quiz Settings:
- Time limit (or untimed)
- Passing score (e.g., 70%)
- Retry attempts (limited or unlimited)
- Show correct answers (configurable)
- Track Progress
Progress tracking:
┌─────────────────────────────────────────┐ │ Course Progress │ │ │ │ [████████████░░░░░░░░] 65% Complete │ │ │ │ ✅ 8 of 12 lessons completed │ │ ✅ 2 of 3 quizzes passed │ │ ⏳ 1 quiz remaining │ │ ⏳ Final exam required │ │ │ │ Estimated time remaining: 2 hours │ └─────────────────────────────────────────┘ - Meet Completion Requirements
Requirements vary by course:
Requirement Example Lessons completed 100% of lessons Quizzes passed Pass all module quizzes Final exam Score 70% or higher Minimum time Spend at least 4 hours Assignments Submit all assignments - Course Completed
When all requirements met:
Immediate:
- Completion status updated
- Completion date recorded
- Progress set to 100%
- Celebration animation 🎉
Certificate Generated:
- PDF certificate created
- Member name
- Course name
- Completion date
- CPD points (if applicable)
- Unique certificate ID
- QR code for verification
- CPD Points Awarded
If course has CPD points:
- CPD record created automatically
- Points added to member's total
- Category assigned (course's CPD category)
- Linked to certificate
Notification:
- Email: Course completed + certificate attached
- In-app: CPD points awarded notification
Certificate
Certificate Contents
┌─────────────────────────────────────────────────────────────┐
│ │
│ CERTIFICATE OF COMPLETION │
│ │
│ [Organization Logo] │
│ │
│ This is to certify that │
│ │
│ JOHN SMITH │
│ │
│ has successfully completed the course │
│ │
│ "ADVANCED LEADERSHIP SKILLS" │
│ │
│ Duration: 8 hours | CPD Points: 8 │
│ Completed on: March 15, 2025 │
│ │
│ Certificate ID: CERT-2025-12345 │
│ │
│ [QR Code] _____________________ │
│ Course Director │
│ │
└─────────────────────────────────────────────────────────────┘Certificate Access
- Download from course completion page
- Available in My Certificates section
- Accessible from CPD records
- Shareable link (public verification)
Retaking Courses
If course allows retakes:
- Reset progress option
- Previous completion preserved in records
- New certificate issued on re-completion
- CPD points: Configurable (once or each time)
Related Entities
Related Journeys
Acceptance Criteria
Frontend
- Course player with lesson navigation
- Progress bar and completion percentage
- Video player with progress tracking
- Quiz interface with all question types
- Progress auto-save
- Completion celebration UI
- Certificate download button
- Share certificate functionality
Backend
-
GET /api/courses/{id}/progress- Get progress -
POST /api/courses/{id}/lessons/{id}/complete- Mark complete -
POST /api/courses/{id}/quizzes/{id}/submit- Submit quiz -
GET /api/courses/{id}/certificate- Generate certificate - CPD auto-award on completion
Permissions
- Only enrolled members can access course content
- Certificate only available after completion
Business Rules
- All requirements must be met for completion
- Quiz passing score enforced
- Completion date = when final requirement met
- CPD points awarded once per completion
Error Handling
- Progress save failures handled gracefully
- Quiz timeout handling
- Certificate generation error recovery