User Journeys

User Journeys are end-to-end workflows (actor goal → system outcome). They are organized in a hierarchical structure with one page per journey for detailed consumption by AI agents and developers.

What's Included

Each detailed journey page contains:

• Overview: Actor, goal, trigger, outcome, related specs
• Preconditions: Requirements before journey starts
• Flow Diagram: Mermaid flowchart visualization
• Detailed Steps: Step-by-step with UI mockups
• Error Scenarios: Edge cases and error handling
• Related Entities: Data model cross-references
• Acceptance Criteria: Frontend, Backend, Permissions, Business Rules

Portal Journeys

Journey Quick Links

Most Common Member Journeys

Journey	Description
Register/Login	SSO or email authentication
Choose Membership Plan	Select and purchase membership
Browse Events	Discover and filter events
Purchase Event Ticket	Complete event registration
Enroll in Course	Start learning journey
Track CPD	Monitor compliance progress

Key Staff Operations

Journey	Description
Create Member	Add new member to system
Create Event	Build and publish events
Impersonate User	Support troubleshooting

Sponsor Essentials

Journey	Description
Manage Campaigns	Create ad campaigns
Receive Leads	Handle directory inquiries

Using This Documentation

For AI Agents

These journeys are designed to be consumed by AI agents for:

• Understanding system behavior and user flows
• Generating implementation code
• Validating acceptance criteria
• Cross-referencing entity relationships

For Developers

Use these journeys to:

• Understand feature requirements
• Implement frontend and backend functionality
• Write comprehensive tests
• Validate business rules

For Product Teams

Reference these journeys for:

• Feature specification reviews
• Gap analysis
• User experience validation
• Stakeholder communication