Support Ticket

Customer support ticket entity

Represents support requests from members.

Fields

Field Registry (from workspace/sources/entity-registry.csv)

Field	Input Type	Required	Notes
Support Ticket ID	Number	Required	Automatically generated by the system and locked
Support Ticket Subject	Text	Required	-
Support Ticket Description	WYSIWYG (Textarea)	Required	-
Support Ticket Files	File	Not Required	-
Support Ticket Status	Select	Required	Open, Awaiting Response, Closed
Support Ticket Member ID	Number	Required	Automatically pulls through based on the member who created the ticket
CRM ID	Number	Required	Automatically pulls into a CRM note or ticket ID based on if a CRM is connected
Support Ticket Type	Select	Required	Pulls through a list of different support ticket types defined in the settings
Support Ticket Staff ID	Number	Required	Automatically pulls through based on who gets assigned
Support Ticket Response	WYSIWYG (Textarea)	Required	Have a toggle 'public / non public'
Support Ticket Response Files	File	Required	-
Survey ID	Number	Required	Ref google forms
Survey Title	Text	Required	-
Survey Question Type	Select	Required	Options are: Rating, Multiple Choice
Survey Question	Text	Required	-
Survey Answer	Select	Required	Repeater field to allow for multiple choice if chosen
Survey List	-	Required	Datatable displaying all the members to allow the admin to select which member to send the survery to
Survey Close Date	Date	Not Required	-
Survey Status	Select	Required	Options are: Draft, Puiblished, Close - this means you need a "saft draft" option. Once it goes to published it cannot go back to draft

Relationships

Relation	Type	Target Entity
user	ManyToOne	Member
assignee	ManyToOne	User (admin)
responses	OneToMany	TicketResponse

Features

Support Ticket

Acceptance Criteria

Frontend

• Admin/client UI can view and manage Support Ticket records where applicable.

Backend / API

• CRUD operations exist for Support Ticket (create, read, update, delete/archive).

Permissions

• Access is restricted to appropriate roles (tenant-scoped).

Business Rules

• Fields and relationships documented on this page are enforced for Support Ticket.

Error Handling

• Invalid payloads return field-level validation errors.