MemberPulse
Sponsor PortalSupport

Submit Ticket

Submit a support request

Contact our sponsor support team.

Priority Support

As a sponsor, your tickets receive:

  • Priority queue placement
  • 4-hour first response SLA
  • Dedicated sponsor support team

Create Ticket

  1. Select category
  2. Enter subject
  3. Describe issue
  4. Attach files (optional)
  5. Submit

My Tickets

View your support history:

  • Open tickets
  • Resolved tickets
  • Full conversation history

Features

Submit Ticket

Acceptance Criteria

Frontend
  • UI supports the workflows described in this feature.
Backend / API
  • Backend behavior supports this feature as documented.
Permissions
  • Access is restricted per the Capabilities matrix on this page (or equivalent role rules).
Business Rules
  • All business rules for this feature are enforced.
Error Handling
  • Error states return clear messages and appropriate HTTP status codes.

Implementation Contracts

Backend (API)

GET    /api/sponsor/tickets                  # My tickets
POST   /api/sponsor/tickets                  # Create ticket
GET    /api/sponsor/tickets/{id}             # Ticket details
POST   /api/sponsor/tickets/{id}/reply       # Add reply

View Opportunities

Browse available sponsorship opportunities

Brand

MemberPulse brand identity, logos, and brand values

On this page

Priority SupportCreate TicketMy TicketsFeaturesSubmit TicketAcceptance CriteriaFrontendBackend / APIPermissionsBusiness RulesError HandlingImplementation ContractsBackend (API)