Sponsorship Support
Priority support queue for sponsor inquiries
Handle sponsor support tickets with priority queue and dedicated response tracking.
Priority Queue
Sponsor tickets receive:
- Priority flagging
- Dedicated queue view
- Faster SLA targets
- Sponsor-specific context
Support Features
- View sponsor's tier and benefits
- Access to campaign details
- Quick links to sponsor portal
- Escalation paths
Features
Sponsorship Support
Acceptance Criteria
Frontend
- UI supports the workflows described in this feature.
Backend / API
- Backend behavior supports this feature as documented.
Permissions
- Access is restricted per the Capabilities matrix on this page (or equivalent role rules).
Business Rules
- Sponsor tickets auto-tagged with priority
- SLA: First response within 4 hours (vs 24 hours standard)
- Sponsor contact history visible to agent
Error Handling
- Error states return clear messages and appropriate HTTP status codes.
Implementation Contracts
Backend (API)
GET /api/tickets?source=sponsor # Sponsor tickets
GET /api/tickets/sponsor-queue # Priority queue